Support Doesn’t Stop After Business Hours

September 13, 2026

When you are registering a business, questions do not always happen between 9 a.m. and 5 p.m.

You might be preparing an incorporation late at night. You might notice something on your NUANS® report over the weekend. You might be trying to complete a filing on a holiday, or simply want to confirm that the name you searched is the one you intended to use.

That is why support at GetNuans is designed around when our customers actually need help — not around traditional office hours.

Real people, not just automated replies

When you email GetNuans, your message is handled by a real person.

Our support is available around the clock, including evenings, weekends and holidays. If something about your order needs clarification, you can reply directly to us instead of waiting for the next business day or navigating through layers of automated support.

We provide support in both English and French, just like the rest of our service.

For us, fast delivery is only useful if help is also available when something does not look right.

Voicemail that reaches our support team quickly

Not everyone wants to explain an issue by email.

Customers can also call GetNuans and leave a voicemail in English or French.

Our bilingual phone system records the message and sends it directly into our support workflow so the team can review and follow up as soon as possible.

That means a voicemail is not simply left sitting in a traditional mailbox waiting for someone to check it the next morning.

It becomes part of the same support process we use to handle customer orders.

We can often identify your order before replying

When a voicemail comes in, our support system can help us quickly determine whether the caller may already have an order with us.

If the caller ID matches a recent order, our team can immediately see the relevant order context rather than asking the customer to start from the beginning.

And if it is a new customer or a number we do not recognize, the message still appears in our support system for follow-up.

The goal is simple: reduce the amount of information you have to repeat and help us understand the situation faster.

Support for new orders and existing customers

Our support is not limited to people who have already purchased a report.

You can contact us before ordering if you are unsure which NUANS® report you need, have a question about a jurisdiction, or want to understand what happens after your order.

Existing customers can contact us about their report, order details, delivery, or anything else related to the service.

Whether the question comes before or after payment, the same support team handles it.

Even on weekends and holidays

Business registrations do not always follow a Monday-to-Friday schedule.

Neither do we.

GetNuans continues to accept orders and provide customer support during evenings, weekends and holidays.

Some government or external systems may occasionally be unavailable because of maintenance or statutory holiday schedules, and there are situations where we may need to wait for those systems to become available again.

But even when that happens, our support does not disappear.

We continue to monitor the order, communicate with the customer, and follow the case through until it is resolved.

Fast service should include fast support

A NUANS® report may only be one part of starting or registering a business, but for the person ordering it, it may be the step holding up everything else.

That is why we built GetNuans around two ideas:

Fast delivery when everything goes normally, and responsive human support when it does not.

Whether you contact us by email or leave a voicemail, our goal is to make sure there is always a clear next step.

No ticket maze. No waiting until Monday simply because you contacted us on Sunday.

Just straightforward support from people who can see what is happening with your order and help you move forward.

Ready to order your NUANS® report?

Choose the report that matches your filing:

Official NUANS® reports are available online with delivery 24 hours a day, 7 days a week.

Need help before ordering? Contact GetNuans anytime by email or phone. English and French support is available, including evenings, weekends and holidays.